Frequently Asked Questions

Everything you need to know about your Melissa shopping experience.

What is your return policy?

We offer a 30-day return window for all unworn items in their original packaging. Simply use our online portal to generate a prepaid return label.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for faster delivery.

How do I know which size to choose?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for the best fit.

Can I track my order?

Yes, once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna.

Are your products sustainably made?

Melissa is committed to ethical fashion. We work with certified manufacturers and prioritize eco-friendly materials to reduce our environmental footprint.